Privacy Policy

This Privacy Policy explains how Ink & Image processes personal data when people visit the website, send inquiries, upload files, request print services, or arrange collection or local delivery in San Francisco de Macorís.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. Some requests may be limited if we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.
Requests

How to Make a Request

To exercise a privacy right, a person should send a clear request using the contact details in this policy and describe the data or issue involved. We may ask for reasonable verification before responding and will handle the request in line with applicable law.

We may need information to confirm identity before acting on a request.
Data Retention

How We Keep Data

We keep personal data only as long as needed for the relevant inquiry, order, production, payment, delivery, support, or legal recordkeeping purpose. When data is no longer needed, we delete it or anonymize it where practical, subject to any retention duty that applies.

Retention depends on the purpose of the record and any legal or accounting requirement.
Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. We may also provide a notice through the site or by direct communication where the change is material.

We may revise this policy when our practices, services, or legal obligations change.
01 · Collection

Data We Collect

We may process contact details, order information, uploaded image files, file specifications, print preferences, payment-related records, delivery or collection details, and communications sent to us. We may also process technical data such as device and browser information, log data, and basic usage records when the website is used.

The categories collected depend on whether a person makes an inquiry, uploads files, or places an order.
02 · Sources

How We Collect Data

We receive data from users through email, file upload, and contact forms. We also obtain information from payment processing, delivery coordination, and system logs generated when the site is accessed or used.

Some information is provided directly, while other information is created during normal website and order handling.
03 · Cookies

Cookies We Use

The site may use essential cookies to support core functions, preference cookies to remember settings, and analytics or performance cookies to understand site use. Cookie categories may change if the site features change, but they are used only for operational and service-related purposes.

We use only the cookie categories needed for site operation and basic measurement.
04 · Controls

Cookie Controls

Users may block, delete, or restrict cookies through their browser settings. Some site functions may not work properly if cookies are disabled. Where required, we may present a cookie choice tool or similar control for non-essential cookies.

Browser settings and device controls can be used to limit non-essential cookies.
01 · Purpose

Why We Use Data

We process personal data to respond to inquiries, review uploaded files, assess resolution and profile suitability, discuss size and paper options, prepare quotes, manage test prints and approvals, produce printed items, arrange protected packaging, coordinate collection or local delivery, process payments, maintain records, support the website, and meet legal or accounting obligations.

We use personal data only for the operational purposes described here.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, delivery or collection support providers, website hosting or technical support providers, and other operational partners that help us run the business. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their tasks.
Privacy Office

Contact Information

Privacy email
Telephone
+1 809-801-5654
Mailing address
Calle Castillo San Francisco de Macorís, Duarte
Privacy contact